Delete your LostSpot account

LostSpot is an app from Adcomer AS. This page shows how to delete your account and your information.

In the app

Open LostSpot and go to Profile.
Tap Delete account at the bottom.
Read what happens, and tap Delete account to confirm.

Your account is deleted at once, and you are back on Home, signed out.

Without the app

Send an email to support@lostspot.no from the email address your account uses, with the subject "Delete my account". We delete the account within 30 days and reply when it is done.

What is deleted

All your reports, with their hidden details, possible matches and AI reviews.
Chats without messages.
Your email address, your sign-in, your language setting and your push tokens.
Blocks, and the logs of publishing and editing.

What is kept for a while

In chats with messages, the other person can read what you wrote and sent for 30 days. Your account is removed from those messages at once. After 30 days the chat is deleted for good.
Reports about people that you sent, and reports about you, with their evidence, are kept for safety: until we have reviewed them, then for 90 days after the last report or the decision. If we took action, they are kept for 1 year after the decision.
The log of what we did in moderation, without content, is kept for 3 years.
If we closed your account because it broke the terms, we keep a fingerprint of its email address for as long as the closure stands, so that it cannot be used for a new account.

You can also delete one report at a time in "My cases" without deleting your account.