LostSpot terms of use

Last changed: 14 November 2026 · Version 1

These terms are the agreement between you and Adcomer AS about using LostSpot. When you sign in, you accept them. If you don't accept them, you cannot publish reports or use the chats. Please also read the privacy policy, which explains how we handle your information.

1. About LostSpot

LostSpot is a free app that helps people who have lost something get in touch with people who have found it. The app is provided by Adcomer AS (organisation number 829 872 382), Messeveien 208, 2004 Lillestrøm, Norway, "we" below.

LostSpot compares reports automatically and suggests possible matches. A possible match gives the two people a private chat where they can check details and arrange to return the item.

2. Who can use LostSpot

• You must be at least 16 years old. We do not check your age, but we delete the account if we learn that you are younger.
• You can have only one account, and it is personal. You cannot lend it, sell it or use it on behalf of others.
• You cannot use LostSpot if we have closed your account before, unless we have agreed to it.
• LostSpot is made for private individuals. Businesses and organisations, for example lost property offices, must agree their use with us first.

3. Your account

• You sign in with your email address and a code we send there. You are responsible for keeping your email account safe, and for everything that happens with your LostSpot account.
• Never share your sign-in code with anyone. We never ask you for it, in the app, by email or in a chat.
• If you think someone else has access to your account, tell us at once.

4. What LostSpot is, and what it is not

• A possible match is only a suggestion from an automatic comparison. It does not prove that an item belongs to anyone, that the other person is the right one, or that the item exists.
• The comparison, including the part done with AI, can be wrong. It can suggest wrong matches and miss right ones.
• We do not check who our users are, whether they own what they say they own, or whether what they write is true.
• We are not a party to anything you agree with another user, we take no part in the handover, and we are not responsible for the item.
• LostSpot is not an emergency service and does not replace the police. If something was stolen, or you are in danger, contact the police.
• We cannot promise that you get back what you lost, that there will be a match, or that the app always works.

5. If you found something

• The Norwegian Lost Property Act (hittegodsloven) also applies when you use LostSpot. If you know who the owner is, you must return the item to the owner. LostSpot is one way to find the owner. If you cannot find the owner, you must hand the item in to the police as soon as possible. You can read more at politiet.no.
• Weapons, drugs and other dangerous or illegal items must be handed in to the police. They must not be handed over through LostSpot.
• You are responsible for looking after the item until it is returned, and for not giving it to the wrong person.

6. Rules of use

You must:

• only publish reports about things you have actually lost or found, and describe them as accurately as you can;
• only say something is yours when you believe it is;
• follow the law and treat others with respect.

You must not:

• scam or try to scam anyone, for example by asking for payment in advance, asking for sign-in codes or bank details, or luring someone to fake websites;
• try to get an item that is not yours;
• harass, threaten, pressure or stalk anyone;
• send inappropriate content, such as nudity, sexual content, violence, hate, discrimination or anything illegal;
• share other people's personal information, or send photos of other people without their consent;
• send advertising or spam, sell anything or publish fake reports;
• use LostSpot to contact people for any purpose other than getting an item back;
• create more accounts, or edit reports again and again, to get around the limits, a block or a ban, or to find out what others have written;
• try to get around security, read other people's data, overload the service or disrupt it in any other way.

7. Zero tolerance and moderation

• We have zero tolerance for objectionable content and for users who abuse others.
• You can block and report a person from the chat. We review reports, and within 24 hours we remove content that breaks these terms and close the account of the person who sent it.
• We may also remove content and close accounts ourselves, without anyone reporting them.
• We have no duty to monitor everything written in LostSpot, and we are not responsible for content we have not been told about.

8. Safe handovers

You are responsible for your own meetings and handovers. We recommend that you:

• meet the other person in a public place with people around you, preferably in daylight;
• bring someone, and tell someone where you are going;
• never pay in advance to get something back, and never share sign-in codes or bank details;
• bring an adult if you are under 18;
• stop, and block or report the person, if something feels wrong.

You will find more advice under "Safety tips" in the app.

9. Your content

• What you write and send is yours. You are responsible for it, and you must have the right to share it.
• You give us a free, non-exclusive right to store, process, copy and show your content as far as needed to run, secure and improve LostSpot. This includes comparing reports (including with AI), showing the other person in a possible match what they are meant to see, delivering messages and photos, and keeping evidence when someone is reported. This right lasts as long as the content is kept by us, as described in the privacy policy.
• We may remove or hide content that breaks these terms or the law, without telling you first.
• Keep your own copy of anything you need. We do not promise that content is stored, and everything is deleted under the rules in the privacy policy.

10. Rights to LostSpot

• LostSpot, with its name, logo, design, texts, software and the way the service works, belongs to Adcomer AS. You only get a personal right to use the app as these terms say, for as long as the agreement lasts.
• As far as the law allows, you must not copy, change, translate, decompile or in any other way try to extract the source code or the logic of LostSpot.
• You must not collect data from LostSpot automatically (for example with bots or scraping), use the service through anything other than the app, or use LostSpot or its content to build a competing service.
• If you give us suggestions or feedback, we may use them freely, without paying for them.

11. Limits and availability

• To prevent misuse, LostSpot has limits on, among other things, the number of new reports, active reports, edits, messages, photos and reports about people. The app tells you when you reach a limit. We may change the limits at any time.
• We may change, add, restrict or remove features, and we may stop the service in whole or in part, for example for maintenance.
• We do not promise that notifications or emails arrive, or that they arrive in time. Open the app to see whether anything new has happened.

12. When we may close or restrict your account

We may warn you, remove content, hide reports, restrict what you can do or close your account, also without notice, if:

• you break these terms or the law;
• we suspect fraud or other misuse;
• it is needed to protect other users, us or the service;
• the law or an authority requires it.

We may also prevent you from creating a new account. We tell you why when it is safe to do so.

13. Deleting your account and ending the agreement

• You can delete your reports and your account whenever you want, in the app (Profile → Delete account). The agreement then ends. The privacy policy explains what is deleted at once and what is kept for a while.
• We may end the agreement and shut down LostSpot. We will then tell you in the app well in advance, unless that is not possible.
• The sections on content, rights to LostSpot, liability and disputes continue to apply after the agreement ends.

14. Disclaimer

LostSpot is free and provided as it is and as available, without warranties. As far as the law allows, we are not liable for:

• items, for example that they are lost, damaged, stolen, not returned or returned to the wrong person;
• what happens in meetings and handovers between users, including injury to people or damage to property;
• what other users write, send or do, including fraud, threats and fake reports;
• a possible match being wrong, a right match not being suggested, or the comparison taking time;
• notifications, emails or sign-in codes not arriving, or arriving late;
• the app or parts of it not working, being unavailable, having errors, or being changed or shut down;
• content being lost, or someone getting access to it through your phone or your email account;
• services from others, such as Apple, Google, map services and the network you use;
• losses caused by things outside our control, such as power cuts, cyberattacks, failures at providers, strikes, natural events or orders from authorities.

15. Limitation of liability

As far as the law allows:

• we are never liable for indirect losses, such as lost profit, lost time, lost data or losses from agreements with others;
• our total liability to you is limited to NOK 1,000.

The limits in sections 14 and 15 do not apply to liability that cannot be excluded under Norwegian law, for example when we have acted with gross negligence or intent, or to your rights under data protection law.

16. Your liability to us

You must indemnify Adcomer AS against claims from others, and against losses and costs we incur, because you broke these terms or the law, or because of content you sent. This applies as far as the law allows.

17. Apple, Google and other services

You download LostSpot from the App Store or Google Play, and their terms also apply. Apple and Google are not parties to this agreement and are not responsible for LostSpot. Maps, notifications and other services from others are provided under their own terms.

18. Changes to these terms

We may change these terms. For significant changes, we tell you in the app before they take effect. If you keep using LostSpot after that, the new terms apply. If you don't want that, you can delete your account.

19. Transfer of the agreement

We may transfer this agreement, with its rights and obligations, to another company that takes over LostSpot, for example after a reorganisation. We will tell you in the app. You cannot transfer the agreement to anyone else.

20. Other provisions

• If part of these terms is invalid, the rest still applies.
• If we do not enforce a rule, it does not mean we give it up.
• These terms and the privacy policy are the whole agreement between you and us about LostSpot.
• If the Norwegian and English versions differ, the Norwegian version applies.

21. Law and disputes

These terms are governed by Norwegian law. Please contact us first if you disagree with something. If we cannot agree, the dispute is decided by the Norwegian courts, with Romerike og Glåmdal tingrett as the agreed venue. If you are a consumer, you can always bring the case before the court where you live.

22. Contact

Adcomer AS · Messeveien 208, 2004 Lillestrøm, Norway · support@lostspot.no